Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
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About the Author
Dr. Goulston is the co-author, with Diana Hendel, of Why Cope When You Can Heal? How Healthcare Heroes of Covid-19 can Recover from PTSD.
He is the inventor of Surgical Empathy, an approach that helps psychologically traumatized people heal from their "inside out" by causing them to "feel felt" and less alone in the core of their pain, feel relief and drain the "psychological pus" by crying it out which helps start a process of healing.